The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our stone beads and pendants are purchased from a US company that ethically sources it’s raw material. Although rare, anything different will be noted in the description.
We watch our manufacturer for sales and special runs and buy when it allows us to offer our customers the best price. Stone beads we do list are a limited supply.
Unfortunately there is a scamming trend where people go back to old orders and claimed they never received something. We triple check all orders and document on the packing slip we enclose with each order. We are only human and do make mistakes but if you have an issue, you have one week from delivery confirmation to let us know. You must also have and submit a picture of the original packing slip.